Privacy Policy — doog111

1. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal information is doog111 (referred to throughout this document as "doog111", "we", "us", or "our"). doog111 operates as an online gaming and sports betting platform serving registered adult players primarily located in Bangladesh.

As data controller, doog111 determines the purposes and means by which your personal data is processed. We are committed to handling all personal information in a lawful, fair, and transparent manner, consistent with applicable data protection principles and best practices in the online gaming industry.

All privacy-related enquiries, data access requests, correction requests, and deletion requests should be directed in writing to support@doog111. We aim to respond to all substantive privacy enquiries within 30 calendar days of receipt.

2. Information We Collect

doog111 collects personal information from players through several channels: directly from you when you register, deposit, or contact support; automatically through your use of the Platform; and, in limited circumstances, from trusted third-party verification partners. The categories of data we collect are set out below.

2.1 Registration & Identity Data

When you create a doog111 account, we collect the following registration information: your full legal name, date of birth, residential address (including division, district, and upazila where applicable), email address, and Bangladeshi mobile number. This information is required to create and maintain your account and to fulfil our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents

To comply with our KYC procedures, we may request copies of government-issued identity documents such as your National Identity Card (NID), birth certificate, or passport. We may also request proof of address documents such as a utility bill or bank statement, and proof of payment method ownership. These documents are stored securely and accessed only by authorised compliance staff.

2.3 Financial & Transaction Data

We collect records of all financial transactions conducted through your doog111 account, including deposits, withdrawals, bonus claims, wagering activity, and balance history. We record the payment methods used (such as bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Bank Transfer) and the amounts transacted in Bangladeshi Taka (BDT). We do not store complete payment card numbers — only masked identifiers are retained.

2.4 Technical & Usage Data

When you access the doog111 Platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, time and duration of visits, and session identifiers. This data is used to operate and improve the Platform, detect fraud, and ensure security across all sessions.

2.5 Communications Data

If you contact our support team via email or live chat, we retain records of that correspondence, including your name, contact details, the content of messages exchanged, and the date and time of each interaction. This data is used to resolve your query, improve our support quality, and maintain a service history for your account.

2.6 Responsible Gaming Data

Where you voluntarily set deposit limits, loss limits, session time reminders, cooling-off periods, or self-exclusion arrangements through your doog111 account settings, we record and store these preferences as part of our responsible gaming obligations. This data is treated with the highest level of sensitivity and is not used for any marketing or profiling purpose.

3. How We Use Your Data

doog111 processes your personal data only for clearly defined, legitimate purposes. The table below summarises the primary purposes for which we use your data and the lawful basis on which each processing activity relies.

3.1 Marketing Communications

doog111 will only send you promotional messages — including bonus offers, tournament announcements, seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL cricket seasons, and IPL — where you have given your explicit, informed consent at the time of registration or through your account notification settings. You may withdraw your consent to receive marketing communications at any time by adjusting your preferences in your account dashboard or by contacting support@doog111.

3.2 Automated Decision-Making

doog111 uses automated systems to detect patterns of fraudulent activity, identify potential problem gambling behaviour, and enforce responsible gaming limits. Where an automated process results in a material action being taken on your account — such as a withdrawal hold or a bonus restriction — you have the right to request human review of that decision. To exercise this right, contact support@doog111 with the subject line "Request for Human Review".

4. Data Sharing & Disclosure

doog111 does not sell, rent, or trade your personal data to any third party for commercial gain. We share your personal information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

4.1 Payment Processing Partners

To process deposits and withdrawals, we share the minimum necessary transaction data with our payment processing partners, including providers of bKash, Nagad, Rocket, Upay, and card processing services for Visa and Mastercard. These partners are contractually bound to process your data only for the purpose of completing your transaction and are prohibited from using it for any other purpose.

4.2 Identity Verification Partners

Where KYC verification is performed with the assistance of a third-party identity verification service, your name, date of birth, and document information may be shared with that provider solely for the purpose of verifying your identity. All such providers are subject to strict data processing agreements and are required to maintain appropriate security standards.

4.3 Game and Technology Providers

Game providers whose content is available on the doog111 Platform — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — may receive limited session and gameplay data required to deliver their games and calculate outcomes. These providers do not receive your full identity or financial data and are bound by their own data protection obligations.

4.4 Legal and Regulatory Disclosure

doog111 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are under a legal obligation to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, we will disclose only the information specifically requested and will notify you of the disclosure where we are legally permitted to do so.

4.5 Business Transfers

In the event that doog111 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, you will be notified via the email address registered on your account prior to any transfer, and the receiving entity will be bound by terms no less protective than this Privacy Policy.

5. Cookies & Tracking

doog111 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your authenticated session, and collect anonymised analytics data. A cookie is a small text file placed on your device by your browser when you visit our Platform.

5.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary to operate the Platform. They enable your login session, remember your account state across pages, and protect against cross-site request forgery. Without these cookies, the Platform cannot function. You cannot opt out of essential cookies while continuing to use the Platform.
• Analytics Cookies: These cookies collect anonymised information about how players interact with the Platform — which pages are visited most frequently, how long sessions last, and which features are used. This data is used to improve the Platform. Analytics cookies do not identify you personally.
• Functional Cookies: These cookies remember your preferences such as language settings, notification preferences, and last-visited game categories to deliver a more personalised experience.
• Marketing Cookies: With your consent, we may use cookies to record which promotional offers you have viewed or interacted with, to avoid showing you the same promotion repeatedly and to tailor future offers to your interests. You may withdraw consent for marketing cookies at any time through your browser settings.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please be aware that disabling essential cookies will prevent you from logging into your doog111 account and using the real-money gaming features of the Platform. Detailed instructions for managing cookies in popular browsers — including Chrome, Firefox, Edge, and Samsung Internet (widely used on Bangladeshi Android devices) — are available through your browser's built-in help section.

6. Data Security

doog111 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our key security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the doog111 Platform is protected by 256-bit SSL/TLS encryption. This applies to all pages of the Platform, including login, deposit, withdrawal, and account management pages.
• Data Encryption at Rest: Sensitive personal data, including identity documents and financial records, is encrypted when stored on our servers using industry-standard encryption protocols.
• Access Controls: Access to personal data is restricted to doog111 staff who have a genuine need to process it for one of the purposes set out in this Policy. All staff with access to personal data are bound by confidentiality obligations.
• Two-Factor Authentication: doog111 offers two-factor authentication (2FA) for player accounts, adding an additional layer of protection via a one-time code sent to your registered Bangladeshi mobile number. We strongly recommend enabling 2FA on your account.
• Intrusion Detection and Monitoring: Our security team monitors the Platform continuously for signs of unauthorised access, anomalous transaction patterns, and potential data breaches.
• Regular Security Audits: The doog111 Platform undergoes periodic third-party security assessments to identify and remediate vulnerabilities before they can be exploited.

7. Data Retention

doog111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data has been anonymised, it may be retained indefinitely for aggregate statistical analysis without limitation, as it no longer constitutes personal data.

8. Your Privacy Rights

As a registered player at doog111, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact support@doog111 with the subject line that corresponds to your request type. doog111 will respond within 30 calendar days.

8.1 Right of Access

You have the right to request a copy of the personal data that doog111 holds about you. Upon receipt of a verified access request, we will provide you with a structured summary of the data categories held, the purposes for which they are processed, and any third parties to whom they have been disclosed.

8.2 Right to Rectification

If any personal data that doog111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For simple corrections such as an updated mobile number or email address, you may also make changes directly through your account dashboard.

8.3 Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other lawful basis applies, or where the data has been processed unlawfully. Please note that this right is subject to our legal obligation to retain certain data — particularly financial records and KYC documents — for the periods set out in Section 7.

8.4 Right to Restrict Processing

You have the right to request that doog111 restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding its accuracy is pending, or where you have objected to processing based on legitimate interest and that objection is under consideration.

8.5 Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of a valid objection, doog111 will cease processing your data for that purpose immediately. You may also object to processing carried out on the basis of legitimate interest, though doog111 may be entitled to continue processing where it can demonstrate compelling legitimate grounds.

8.6 Right to Data Portability

Where doog111 processes your personal data on the basis of your consent or contractual necessity, and by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted directly to another data controller where technically feasible.